Privacy Policy

Last updated: 1 October 2026

1. Who we are

Cloudvex Vape & Smoke ("we", "us") operates this website and the services described on it. This policy explains how we collect, use, store and share personal information. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Cloudvex Vape & Smoke is the data controller.

2. What we collect

We collect the information you give us when you fill in a form, call, email or visit us, such as your name, contact details and the details of your enquiry. To meet the law on age-restricted sales, we also collect your date of birth and run an electronic age verification check against your name and address before dispatch. We also keep basic technical logs (browser type, pages visited) to keep the website secure. We do not use advertising trackers or sell personal information.

3. How we use it

We use your information to respond to enquiries, provide and manage the services you ask for, send appointment or booking reminders, process payments, meet our legal obligations and improve our service. We will only send marketing messages if you have opted in, and every message includes a way to unsubscribe.

4. Sharing

We share information only with people who need it to deliver your service, such as our age verification provider, Royal Mail and DPD for delivery, and our payment processor, our IT and payment providers under confidentiality agreements, and authorities where the law requires it. Where data is stored outside United Kingdom, we take reasonable steps to make sure it is protected to an equivalent standard.

5. Storage and security

Records are stored in secure, access-controlled systems with encrypted backups. Staff are trained in privacy and confidentiality. We keep information only as long as needed for the purpose it was collected for, or as long as the law requires.

6. Your rights

You can ask to access or correct the personal information we hold about you, ask us to delete it where we are not required to keep it, or withdraw consent for marketing at any time. You can also ask us to restrict or object to processing, and request a copy of your data in a portable format.

7. Cookies

This website uses only essential browser storage needed for it to work (for example, remembering items in a cart or a preference you have chosen). It does not use analytics or advertising cookies.

8. Contact and complaints

Contact our privacy officer at hello@cloudvex.example or call 0161 496 0410. We aim to respond within 30 days. You have the right to complain to the Information Commissioner's Office (ico.org.uk).